Our Services

4-One Service

One

QUARTER HOUR

1 quarter hour to solve simple problems by maintenance service hotline

One

DAY

1 day to get professional solution of technical question

One

WEEK

1 week – 7 days to serve customers effectively

One

YEAR

1 year – 365 days’ online consultation service without rest

Pre-sale-Service

Pre-sale Service

  1. Offer 7*24 hours of comprehensive technical and business consulting services: We have 24 hours hot line telephone: +8653266717007 and technical support Email: [email protected] can contact us through internet or telephone, we will offer the most effective and fastest service to resolve any problems for customers sincerely.
  2. Local on-site visit service: If customers are in the region where EPCB Boiler has branch office locally. EPCB’s local staff can visit them to their office. Then customers can ask us questions face to face and learn more about our equipment. That will be helpful for us to know customers’ requirement better and give them the most suitable products.

During-sale Service

  1. Strictly follow the contract requirements, ensure the delivery time and ensure the quality of the products.
  2. Check the quantity of equipment and accessories carefully before shipment, ensure that the quantity of shipment is complete, without omission.
  3. Choose a reliable shipping company for customers, and provide insurance and transportation tracking service in transit.
During-sale-Service
After-sale-Service

After-sale Service

  1. Engineers field-site installation guidance and debugging: We will send our experienced engineers to user’s site for installation guidance, commissioning & training if customers need. And the engineers will help to solve problems during the installation and train users’ operators in safety and technology aspects.
  2. Offer 1 years warranty period: EPCB Boiler offers 12 months warranty period after the delivery. During the warranty period, adequate original spare parts can be available for free from us.
  3. 7*24 hours after-sale service hot line: If customer has any problem during operating, we can help them immediately in 24 hours every day, no rest during holidays.
  4. Regular return visit system: EPCB Boiler has perfect after-sales service department and implement “Regular Return Visit System”. Follow up and communicate with users in time, pay a return visit by phone or e-mail from our after-sales service department at least once a month.
  5. Offer product life-long maintenance and repair service: After the warranty period, our equipment is with product lifetime service. We can provide life-long maintenance and repair for our customers without maintenance costs and customers only need to pay travel expenses and engineers’ salaries.

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